Customer Service

Will I get an email confirmation after I place my order?

Yes, you will immediately receive an email confirmation of the order you have just placed.

How do I make changes or cancel my order?

Please verify your order confirmation immediately upon receipt of your confirmation E-mail to verify the correct details of your order. You may make changes or cancel your order as long as the order is not in processing, has not been personalized or hasn't been shipped. We recommend you speak with our customer service at 1-866-844-1813 with changes or cancellations to accommodate your request without any additional charges. If an order is in processing or has been shipped no changes can be made.

What if my order is undeliverable?

If the shipper is unable to deliver your order due to an incorrect address from the customer, the order will be returned back to us. The customer is responsible for any shipping and reshipping fees charged by UPS to redeliver the package to the correct address.

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Return Guarantee and Exchanges

What is your return and exchange policy?

We pride ourselves on carrying high quality items for our customers. When you receive your order, please inspect your order within 48 hours of receiving to verify that all items have met your full expectations. If, for some reason, you are not satisfied with your purchase, please contact our customer service for at 1-866-844-1813 for a return authorization within 5 days of receipt. No Exceptions To The Policy.. Products will need to be in their original packaging, and are properly secured within the shipping box. We cannot accept items for return or exchange that are not in resalable condition. There are selective products which are not returnable unless damaged. In the event you have any of the items below damaged, those items will be replaced and not refunded. These items include the following:

Wedding, Evening or Party Shoes

Bridal Tiaras

Wedding Cake Jewelry

Bridal Jewelry

Bridal Gloves

Bouquet Jewelry

Handbags

Bridal Veils and Fascinators

PLEASE TAKE NOTE: The customer is responsible for shipping. We do not refund shipping charges. No credit is given for lost return packages and nonreturnable items returned to us will not be shipped back to the sender nor credited to their account. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages. Customers are responsible for reading descriptions on products such as size and or weight of products prior to ordering

How long before I receive my refund?

After we receive your package and inspect the product, you will receive an email confirming credit total. Credit will be issued in 2 to 4 business days. Please allow adequate time for your banking institution to process the credit.

Can I return personalized or Custom items?

Due to the items personalized and unable to be resold, personalized favors, tags, customized items and gifts are non-returnable and non-refundable.

Can I return edible items?

Edible products can not be resold, therefore, any and all edible items and favors are non-returnable and non-refundable.

Do you charge restocking fees?

Returns are subject to a 20% restocking fee. All shipping charges are the responsibility of the customer.

What if I received my order, but I have damaged items?

Please inspect all items carefully immediately when you receive your order. If there are any damage, please call our customer service at 1-866-844-1813. Our customer service will assist you in filing a claim with UPS if necessary.

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Shipping

When will my order ship?

All of our products state the availablity of those items. The term availability simply means the processing time (pulling and packaging your order; personalizing if requested) prior to the order being shipped. The availabilty plus shipping time equals delivery time of the order. Most orders are processed within 3-5 business days from your order. If an item requires personalization, processing time could take longer, depending on the item.

To offer you a large selection of high quality products, we use additional warehouses and vendors for some of the items at Kims Gifts. Shipping time may vary depending on the vendor and warehouse locations. In some cases, you may receive multiple packages at different arrival days.

Do you ship to Post Office Boxes?

Unfortunately, we unable to ship to PO Boxes. We ship via UPS and are required to have a physical address for delivery.

Do you ship to APO/FPO addresses?

No, we do not ship APO/FPO.

Do you ship to Canada?

We do ship to Canada, Canadian customers can place their order using Bongo Internation Shippping.

Do you ship internationally?

We have partnered with Bongo International Parcel and Mail Forwarding to service our international customers.

Bongo International provides it's customers with their very own US address (not a P.O. Box). Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system where you can consolidate them with other orders.

This process saves international customers up to 82% off typical international shipping rates.

• 1. Shop for your items on our website and add them to your cart.
• 2. Setup your Bongo International account by clicking the below image.
• 3. After signup, Bongo will provide you with your very own US address.
• 4. Back at our site, proceed to checkout.
• 5. Enter your new US address supplied by Bongo as both your BILLING and SHIPPING Address.
• 6. Use the credit card that you have on file with Bongo as the payment method... No Exceptions.
• 7. Choose your domestic shipping method, and Place Order.
• 8. Once completed, finish your verification process with Bongo.
• 9. Bongo will take over from here, so communicate directly with them for delivery of your order.

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

How is shipping calculated?

Shipping is calculated during checkout and is based on the weight of the items and the shipping destination of the order.

What are your shipping options?

We use in most cases UPS shipping offering the same shipping services which they provide. Shipping methods are: regular ground shipping, 2nd-day air, 3-day select, Next Day -guarenteed by 10:30 am, and Next day saver - guarenteed by 3:00 pm.

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FAQ's

Do you have a printed catalog to send?

We do not offer any printed catalogs at this time. You can view our entire collection online.

Do you offer any samples?

We do offer many of the products in quanities of 1 for samples. However with some of the items requiring a minimal, it can be difficult to send those in sample quanities. Any personalized or personalized tags or edibles are not available as sample items. You will be charged the price of the product sample(s) plus shipping fees. If you decide to place your final order with us, the shipping cost will be deducted from the sample order.

Out of Stock Items

Items which are out of stock are documented on that product page in red stating approximitly when the item(s) are due back in. You still have the opportunity to place your order and when the. When the item(s)come back in stock we will notify you via E-mail with Tracking # once it has been shipped. If there is a status change on the item(s), we will notify you of the new expected delivery via by E-mail or by Phone.

Ordering Out of Stock Items

You can place you order on items which are out of stock. The order will ship out once the item(s) are back in. You credit card will not be charge until the day your order will be shipped. .

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Privacy and Security Policy

Are online transactions on your site secure?

All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet. In addition, our site is tested and certified daily to pass the HACKER SAFE Security Scan. Research indicates that sites remotely scanned for known vulnerabilities on a daily basis, such as those earning HACKER SAFE certification, prevent over 99% of hacker crime.

How do you use my contact information?

We request your email address so that we can email you an order confirmation. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never rent or sell your contact information to anybody, for anything.

Read our Privacy & Security Policy

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Contact Us

If you have any questions and would like to speak with a Service representative, you can contact us by:

Phone: Call us anytime during normal business hours, toll-free at 1-866-844-1813. We're here Monday through Friday 8AM to 7PM EST to serve you.

E-mail:E-mail us at CustomerService@kimsgiftbaskets.com or click here for any questions or any assistance you may need. Most e-mails are answered the same day or no longer than 24 hours. Please note that e-mails received on weekends may be delayed.

Mail:

Kims Gifts
Kims Gifts
1778 S. Raisinville Rd
Monroe, Mi 48161

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