Placing your ordering with us is easy and convenient! Once you select your items, add the quantity into quantity box and click "Add to Cart" for your order total. Entered your shipping address, in the shipping options, choose your preferred method of shipping and press apply, your total with shipping will appear in your shopping cart and below in the UPS options.
We accept phone orders toll-free at 1-844-353-7841. Our customer service is available Monday through Friday 10AM to 5PM EST to answer your questions.
Orders can be placed and processed online using Visa, MasterCard, American Express, Discover Cards or Paypal. You can request to pay by check but your order must be placed through our customer service. After your order is placed, please send your check to:
Sales tax will only be assessed for orders that are shipped within the state of Michigan at 6% .
On selective items, there are minimal requirements for purchasing. These items are stated in the quantity box for any products requiring a minimal order. Most of our products don't require a minimal order.
Yes, you will immediately receive an email confirmation of the order you have just placed.
Please verify your order confirmation immediately upon receipt of your confirmation E-mail to verify the correct details of your order. You may make changes or cancel your order as long as the order is not in processing, has not been personalized or hasn't been shipped. We recommend you speak with our customer service at 1-844-353-7841 with changes or cancellations to accommodate your request without any additional charges. If an order is in processing or has been shipped no changes can be made.
If the shipper is unable to deliver your order due to an incorrect address from the customer, the order will be returned back to us. The customer is responsible for any shipping and reshipping fees charged by UPS to redeliver the package to the correct address.
We pride ourselves on carrying high quality items for our customers. When you receive your order, please inspect your order within 48 hours of receiving to verify that all items have met your full expectations. If, for some reason, you are not satisfied with your purchase, please contact our customer service for at 1-866-844-1813 for a return authorization within 5 days of receipt. No Exceptions To The Policy.. Products will need to be in their original packaging, and are properly secured within the shipping box. We cannot accept items for return or exchange that are not in resalable condition. There are selective products which are not returnable unless damaged. In the event you have any of the items below damaged, those items will be replaced and not refunded. These items include the following:
PLEASE TAKE NOTE: The customer is responsible for shipping. We do not refund shipping charges. No credit is given for lost return packages and nonreturnable items returned to us will not be shipped back to the sender nor credited to their account. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages. Customers are responsible for reading descriptions on products such as size and or weight of products prior to ordering
After we receive your package and inspect the product, you will receive an email confirming credit total. Credit will be issued in 2 to 4 business days. Please allow adequate time for your banking institution to process the credit.
Due to the items personalized and unable to be resold, personalized favors, tags, customized items and gifts are non-returnable and non-refundable.
Edible products can not be resold, therefore, any and all edible items and favors are non-returnable and non-refundable.
Returns are subject to a 20% restocking fee. All shipping charges are the responsibility of the customer.
Please inspect all items carefully immediately when you receive your order. If there are any damage, please call our customer service at 1-844-353-7841. Our customer service will assist you in filing a claim with UPS if necessary.
All of our products state the availablity of those items. The term availability simply means the processing time (pulling and packaging your order; personalizing if requested) prior to the order being shipped. The availabilty plus shipping time equals delivery time of the order. Most orders are processed within 3-5 business days from your order. If an item requires personalization, processing time could take longer, depending on the item.
Unfortunately, we unable to ship to PO Boxes. We ship via UPS and are required to have a physical address for delivery.
No, we do not ship APO/FPO.
Currently At this time, we do not ship to Canada.
Currently at this time, we do not ship internationally.
Shipping is calculated during checkout and is based on the weight of the items and the shipping destination of the order.
We use in most cases UPS shipping offering the same shipping services which they provide. Shipping methods are: regular ground shipping, 3-day select, For expedited shipping you must call for a quote. Example.. 2nd-day air, Next Day -guaranteed by 10:30 am, and Next day saver - guaranteed by 3:00 pm.
We do not offer any printed catalogs at this time. You can view our entire collection online.
We do offer many of the products in quantities of 1 for samples. However with some of the items requiring a minimal, it can be difficult to send those in sample quantities. Any personalized or personalized tags or edibles are not available as sample items. You will be charged the price of the product sample(s) plus shipping fees. If you decide to place your final order with us, the shipping cost will be deducted from the sample order.
Items which are out of stock are documented on that product page in red stating approximately when the item(s) are due back in. You still have the opportunity to place your order and when the. When the item(s)come back in stock we will notify you via E-mail with Tracking # once it has been shipped. If there is a status change on the item(s), we will notify you of the new expected delivery via by E-mail or by Phone.
You can place you order on items which are out of stock. The order will ship out once the item(s) are back in. You credit card will not be charge until the day your order will be shipped. .
All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet. Kims Bridal & Gifts utilizes Yahoo's 256-bit secure encryption during checkout to protect your data which allows you to shop confidently when you see the Yahoo Live Store badge.
We request your email address so that we can email you an order confirmation. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never rent or sell your contact information to anybody, for anything.
If you have any questions and would like to speak with a Service representative, you can contact us by:
Phone: Call us anytime during normal business hours, toll-free at 1-734-639-1496. We're here Monday through Friday 10AM to 5PM EST to serve you.